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Terms & Conditions

CUSTOMER CARE

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information under the circumstances set out below). We will store it on a secure server and ensure it completely complies with all applicable Sri Lanka Data Protection and consumer legislation that is in place at the given time.

Delivery Information

We offer island wide delivery. We have international delivery limited to our courier service.
Upon purchase and payment, the products will be dispatched within 2 to 7 days of purchase. In case of unavailability of any purchased products, the goods will only be dispatched once all products are available which may cause a delay in delivery. This will be notified by an email.
We will strive to deliver to local addresses within 3 days and international shipping will take a minimum of 14 working days. Products will be delivered to the address given by you at the time of purchase. Island wide deliveries will be free of charge; however international deliveries will incur standard shipping costs. Weekend deliveries are not available.
On delivery, a signature will be required for a proof of delivery to ensure the products have been received.

Return Policy

In the case of a product purchased being damaged, faulty or not up to our standards, a return or exchange request must be made within 24 hours of delivery at info@kindai.lk. Proof of purchase should be included in the request made. A replacement will be sent within 14 days since delivery.

Transaction Security

our payments are going through Secure Payment Site operated by The Hongkong and Shanghai Banking Corporation Limited (HSBC). Your card details will be securely transmitted to the Bank for transaction authorization using SSL 128bit encryption.

Customer’s Information

Company collects personally identifiable information that you may voluntarily provide on online forms, which may include: your name, contact details, email address, postal address and other online activities. The personally identifiable information (Personal Information) collected on this Site can include some or all of the following: your name, address, telephone number, email addresses, demographic information, and any other information you may voluntarily provide. You will have the choice whether or not to disclose such Personal Information in the above activities; however, some parts of the Site and some services may be more difficult or impossible to use if you choose not to disclose Personal Information. In addition to the Personal Information identified above, Our Web servers automatically identify computer’s IP addresses used to place the order.

Contact details of the company

Kindai Kagaku Lanka (Pvt) Ltd.
Poruwadanda
Horana
Sri Lanka
Tel. : + 94 34 2255626/7
Fax : + 94 34 2255628
E-mail : marketing@dreamron.lk

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